Employment

JOB DESCRIPTION:   Customer Service - Communication Assistant

Job Location:  Primarily at Tyvola Senior Center; 5% Travel in the Community

Reports to: Tyvola Senior Center Director

Education Requirements:  Bachelor’s Degree in Gerontology, Park and Recreation, Business, Communications or other related field

Hours:  20 Hours per week, Monday through Friday. Schedule to be confirmed with Tyvola Director.

Pay Rate: $12 – $15 per hour dependent upon experience.

Scope:  Assist Tyvola Senior Center Director and Program Assistant with greeting, enrolling and informing customers of the Tyvola Senior Center and Charlotte Mecklenburg Senior Centers, Inc.

Job Duties:

• Greet, enroll and inform customers in person, by email and on the phone.

• Assist Director and Program Assistant to prepare and produce all Tyvola participant communications, i.e. flyers, class schedules, calendars, eNewsletters, radio script, web content.

• Maintain supply of documents needed at reception desk.

• Answer agency-wide phone system.

• Administer change box and Health Suite and reception desk lock boxes.

• Keep accurate records of program enrollees and payments.

• Assist in the compilation of information necessary to prepare and produce reports including those of West Side Senior Services.

• Assist with participant enrollment and production of participant cards for Tyvola and West Side Centers.

• Assist with item sales and prepare appropriate check requests.

• Enter data and generate reports from the customer database.

• Assist in the recruitment, training, scheduling and recognition of Tyvola volunteers.

• Provide updated department information for agency website.

• Open, record and disperse agency mail if needed.

• Maintain inventory of needed supplies; order as needed.

• Obtain training and teach classes as necessary.

• Other duties as assigned by Tyvola Center Director.

Skills Required: Excellent skills in the following area are required to fully execute the job duties associated with this position.

• Oral communication: communicate well in person and over the phone.

• Written communication: letters, memos, program schedules, flyers, eNewsletters and registration forms.

• Organization: filing, assignments, volunteer scheduling

• Multi-tasking: able to handle multiple persons and phone calls in a fast paced environment.

• Relationship building: with seniors, volunteers, co-workers.

• Computer: excellent skills in typing and computer programs contained in the MS Office Professional Suite: Word, Excel, Access, Outlook, Publisher as well as internet research and basic hardware trouble shooting

• Supervision: volunteers

Other Requirements:

• Current driver’s license

• Personal Vehicle

• Acceptable criminal and driving records review

APPLY by email only with CUSTOMER SERVICE in subject line: jobs@cmseniorcenters.org